Support Hub
Help Centre
Find detailed answers, support channels, and sequence guidelines.
Booking & Payment
How to complete your scheduling form, upfront prices, and Stripe mock validation.
Suburban Loop Rules
Item limitations, maximum 3-item thresholds, and verification criteria.
Sequence Assignments
Understanding how pre-planned daily sequences generate 3-hour arrival slots.
Stair & Lift Parameters
Calculating access base fees, lift flat rates, and step declarations.
Authority To Leave (ATL)
Managing absent deliveries and choosing safe drop-off locations.
Item Blanket Protection
Driver wrap standards and optional fragile bubble wrap selections.
Service Limits
Service limitations explained clearly
LoopX drivers operate loop dispatches independently. To protect single-worker logistics, we have a hard limit of 80kg per individual item. Items must be safely liftable by standard dollies.
Delivery dispatches are pre-planned sequential runs. Addresses located outside our active Sydney loop boundaries will be flagged automatically during address input.
We do not transport unpacked loose goods, hazardous supplies, building timber, commercial fitness weights, pool tables, or high-value pianos. These require bespoke courier firms.
We are a structured route operating system. Drivers cannot make custom detours, skip seq sequence stops, or perform urgent direct point-to-point dispatches.
Still need suburb support?
If your route details are unclear or you require specific item approval, our Sydney coordinators are here to assist.