FAQ Hub
Your questions,
answered.
Every booking rule explained. No unexpected surcharges at checkout. If you need help, please contact our team.
Logistics rules answered
5 categories covered
Route help available
FAQ Hub
Your questions, answered.
Find answers regarding pickup timings, item categories, pricing matrixes, and loop coverage.
Booking Rules
4 sections
No. LoopX operates on scheduled suburban runs to optimize efficiency and guarantee predictable times. When you book, the system matches your addresses and assigns your dispatch to the next active loop window (e.g. 07:00 AM – 10:00 AM). This assigned 3-hour window is generated automatically.
Delivery Rules
3 sections
Pricing Rules
1 sections
Rules Rules
2 sections
Routes Rules
1 sections
Still have questions about loops?
Our support team is available to walk you through active zones, entryway measurements, or special categories.
Contact Support Hub